There may be a restocking fee for ALL "Customer Initiated Returns"
The Restocking Fee depends on the catalog that it was ordered from!
See below for the fee schedule!
Fees range from free, with a return label e-mailed to you - to as much
as 20% of the item price plus shipping!
We pass on whatever restocking fee our suppliers charge us
Rules Regarding ALL Claims & Returns:
notify us about the return within 4 working days
after receipt of merchandise,
or the return may not be accepted by our supplier.
Read the return policy below
before contacting us.
You MUST fill out
and submit the
ONLINE CLAIMS/RETURN REQUEST FORM or print out the
PRINTED Microsoft Word CLAIMS /RETURN REQUEST FORM , fill it out, scan it,
and e-mail it back to us.
E-mails (without the form) and phone calls will
no longer be accepted.
the form online or e-mailing your scanned form - WAIT
for a Return Authorization Number (RA#)
and instructions via e-mail or fax BEFORE
returning merchandise!!! If you do not receive an RA# and
instructions within 2 working days after sending us the form - please call us so
that we can be sure that we received it. Merchandise
returned without an RA# cannot be identified, and will delay the return or
result in a loss of credit.
Do not send the merchandise to Monterey, VA office or the items
WILL BE refused and returned to you at your expense
Rules Regarding Claims:
(Defective or incorrect item(s) shipped - our mistake or our supplier's
If Merchandise is defective, stained, or otherwise damaged in any way, we will
promptly replace the merchandise with an identical replacement item.
We reserve the right to send a call tag to return the damaged item.
If the merchandise was incorrect, and not what was indicated on your order or
our invoice, then we will promptly send the correct item that was
originally ordered and pay to have the incorrect item returned to our supplier
Defective merchandise must be returned to us with a piece of tape
indicating the location of the flaw or stain.
Shipping will be
reimbursed for defective merchandise only.
Additional items cannot be
shipped with exchanges, but must be placed as a new order.
Rules Regarding Returns:
(Customer Initiated Returns - unwanted merchandise):
Customer-initiated returns are
returns made because the customer does not want the item for ANY reason,
including "doesn't fit", "didn't like it" or "not what was expected".
Returned items MUST
NOT be decorated, worn, or laundered. Items must be in new, and re-sellable
condition - which includes re-folded, and in their original bag when they come
in one. Items returned that are not in re-sellable condition may not be
accepted and will not
be returned to the customer. Items which are not bags may also have a
re-bagging fee taken from the credit given.
items ordered as samples may be
charged a restocking fee depending on the situation. The restocking fee depends on which catalog the
items were ordered from:
Green Catalog (2): The greater of $10.00 or 20%
of the price paid for the returned items. Plus you are responsible for shipping
the item(s) back in a trackable manner. - IN ADDITION, there may be a re-bagging
fee for items not returned in the original poly bag.
Blue Catalog (3): The
greater of $10.00 or 20% of the price paid for
the returned items. Plus you are
responsible for shipping the item(s) back in a trackable manner
In addition, any freight cost savings associated with the Free Freight Offer (on
orders of merchandise over $300.00) on the Original order will be deducted from
the return. (Our suppliers take back the free freight discount when the items
are returned - so we must pass that on.)
The shipping cost to return the item(s) to the warehouse is the customerís
responsibility - We recommend that items are shipped in a way that can be
Credit will be issued after
the items are received at our supplier's warehouse, inspected at the
warehouse, and after the warehouse notifies us that the items are in new, and
re-sellable condition. (This may take as long as 2-3 weeks after the
warehouse receives the items) Credit can be applied to future orders, or will be
returned in the same manner that it was received (credit card, PayPal, or check) at the customerís request.
We want you to be happy with your purchase and we will try to answer
any pre-order questions that you might have. However, discourage customers from ordering items to "try
on" or "see if I like it" because the restocking fees and shipping charges
make it impractical for smaller orders to be returned.