(Please
note that each catalog is from a different supplier and will have separate
shipping charges)
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CAN'T FIND WHAT
YOU ARE LOOKING
FOR IN THESE
3 CATALOGS??
THEN
CLICK HERE
TO SEE SOME OF OUR
OTHER SUPPLIER'S
CATALOGS
THEN CALL US!!
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our credit rating!
Click above for more
info. at LifeLock.com.
Use Promotional Code
highland
to
receive 10% off!
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Click above to
visit our
Bed and Breakfast
in beautiful
Monterey, Virginia
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We use and recommend
Bible software
for your mobile digital devices including:
Palm, Pocket PC, Windows
Mobile-based Smartphone, iPod, iPhone, iPod Touch, and BlackBerry devices.
Click Below For more
Info:
Laridan Electronic
Publishing
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Warehouse
Direct Apparel at Discount Prices Every Day
RETURN POLICY
|
There may be a restocking fee for ALL "Customer Initiated Returns"
|
Rules Regarding both Claims & Returns:
- You must
notify us about the return within 4 working days after receipt of merchandise,
or the return may not be accepted by our supplier.
- YOU MUST CONTACT US
FOR A RETURN AUTHORIZATION NUMBER (RA#) AND INSTRUCTIONS ABOUT WHICH WAREHOUSE
TO RETURN THE ITEMS TO BEFORE RETURNING MERCHANDISE!!
(Do not send the merchandise to Monterey, VA office or the items will be
refused.)
AFTER READING
THE POLICY BELOW, YOU MUST CONTACT US BY:
- Filling out the online
Claims / Return Request Form
Wait for instructions by e-mail - if you do not get an
e-mail from us within 2 working days, call us at 888-779-3312 and we can fax a
form to you)
- You may also
CLICK
HERE for a Microsoft Word Claims / Return Request Form that you can fax to
888-284-7422.
CLAIMS: or Exchanges (ONLY for defective, or incorrect merchandise):
 |
If Merchandise is defective, stained, or otherwise damaged in any way, we will promptly replace the merchandise with an identical replacement item. We reserve the right to send a call tag to return the damaged item. |
|
If the merchandise was incorrect, and not what was indicated on your order or our invoice, then we will promptly send the correct item that was originally ordered and pay to have the incorrect item returned. |
|
Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw or stain. |
|
Shipping will be reimbursed for defective merchandise only. |
|
Additional items cannot be shipped with exchanges, but must be placed as a new order. |
RETURNS: Customer Initiated Returns (for unwanted merchandise):
|
Customer-initiated returns are returns made because the customer does not want the item for ANY reason, including "doesn't fit", "didn't like it" or "not what was expected". |
|
Returned items MUST NOT be decorated, worn, or laundered. They must be in new, and re-sellable condition. Items returned that are not in re-sellable condition will not be returned to the customer. |
|
ALL customer-initiated
returns including
items ordered as samples will be
charged a restocking fee. The restocking fee depends on which catalog the
items were ordered from: |
|
In addition, any freight cost savings associated with the Free Freight Offer (on orders of merchandise over $300.00) on the Original order will be deducted from the return. |
|
The shipping cost to return the item(s) to the warehouse is the customer’s responsibility. - We recommend that items are shipped in a way that can be tracked. |
|
Credit will be issued after the items are received, and inspected at the warehouse, and the warehouse notifies us that the items are in new, and re-sellable condition. (This may take as long as 2-3 weeks after the warehouse receives the items) Credit can be applied to future orders, or will be returned in the same manner that it was received (credit card, PayPal, or check) at the customer’s request. |
We will try to answer
any pre-order questions that you might have to insure that you will be happy
with your purchase. We discourage customers from ordering items to "try
on" or "see if I like it" because the restocking fees and shipping charges often
make it impractical for smaller orders to be returned. (Additional sizing information can be
found for Catalog1 at
www.catalogsportswear.com. Please call for sizing information from
other catalogs before
ordering if you are not sure of sizes.)
