Q: At these prices, are these items seconds?  

A: NO!  Our products come from reliable wholesalers with many locations to allow the fastest shipping times possible.  They are not seconds, but the same high quality shirts that most specialty ad companies and screen printers and embroiderers throughout the country use.

Q: Why was my credit card declined? - I know it's good!

A: Our credit card processor is set to catch the most common fraudulent uses for credit cards.  The most common reason that cards are declined is that the Billing Address that was entered does not match the billing address (where your statement arrives in the mail) for the credit or debit card.  We also do not accept credit cards that are issued on banks that are outside of the United States. 

Q: If I use the Shopping Cart, How secure is my purchase, and when will my credit card be charged?

A: We use Microsoft's bCentral for our shopping cart.  It provides a double password protected wall of security to access credit card information.  Your information is encrypted and very secure.  We do not charge your credit card until we check stock on your order, and know that it is ready to be shipped.  If we cannot ship your order exactly as you ordered it, we will contact you before proceeding.  See our Privacy Statement for more about how your information is stored.

Q: Can I buy samples of these items?

A: Samples and low-quantity orders are welcome.  Be aware of our minimum on shipping on orders less than $40.00. See our Sample & Return Policy for details.

Q: Do you provide Embroidery Services?

A: For orders of 24 or more pieces, Highland Apparel Company provides you with the services you need from our production facility in Monterey, VA.  Embroidery and printing charges will be separate from the product order, and these charges will depend on the complexity of the design and number of items that your are purchasing.  See our Decorating Page for details and examples of the charges.

Q: How fast can I expect my order?

A: Blank goods will be shipped within 2 business days.  Suppliers are within 1-3 shipping days of most of the United States.  Backorders and split shipments may be necessary.  Split shipments which must come from more than one warehouse may result in additional shipping charges.  You will be notified about changes in your order and given the opportunity to decide how to proceed before your order is charged to your credit card.   Rush service available at an additional charge, but you will need to call in your order so that we will know where your order is being shipped from to the most accurate information on the rush charges. 

Q: If I sign up for your mailing list, are you going to send me a lot of advertisements?

A:  We will only send informational e-mails to our mailing list when our specials change, or when we feel that there is a significant change to the site that our customers would like to know about.  On average, our supplier posts new specials every 1 - 2 weeks.  If at any time you feel that we are sending too much e-mail, you can unsubscribe automatically, or you may e-mail us at weborder@highlandapparel.com to unsubscribe.